Enterprise Feedback Management

Easily establish a steady source of reliable feedback and improve your service quality day by day.

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Customers already using Feedbackstr

Simply manage & organize feedback from multiple locations and in large-scale companies.

Feedbackstr’s enterprise feedback management (EFM) system is highly adaptable and used in the most diverse types of businesses and industries. The structured, centralized platform is endorsed by many large companies & organizations as the best solution to easily & quickly organize, manage, and react to all kinds of feedback. Why?

Simple. The benefits are wide-reaching. By continuously gathering feedback from customers, employees and partners alike, Feedbackstr not only saves companies money they would otherwise invest in market research, it also delivers the information large companies need to improve overall service quality and the customer experience. As an added plus, integrated customer communication tools and social media features support sales & marketing departments. It’s a no-brainer.

Lisa is always up for a cup of coffee!

Lisa's so glad that she has a great coffee shop right around the corner from her apartment. She never has to wait long and loves the atmosphere inside.

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Mike, Branch Manager

Mike is the Branch Manager at the well-known coffee shop where Lisa likes to go. His top priorities are making sure that his customers don't have to wait long and are always impressed by the high quality of his coffee.

Easy feedback

Lisa is shocked by her visit today. She had to wait in line for over 10 minutes, the music was blaringly loud, and the milk froth on her coffee was too dense. She fills out the touch point tracker on the tablet next to the pick-up counter while she's waiting for her coffee to be made.

Listen to complaints

An alert is triggered right away by Lisa's negative feedback. Mike reads it and is sorry to hear that one of his most loyal customers was disappointed today. He immediately sends her an apology along with a coupon for a free coffee during her next visit.

Win customers over

Lisa is impressed that the company replied to her complaints so quickly and thinks the coupon for a free coffee is a nice touch. Everything goes very smoothly the next time she goes back to the coffee shop around the corner. She made sure to give them positive feedback this time.

From negative to positive

With a little bit of effort, Mike was able to convince Lisa to come back and give them a second chance. Now that Lisa know's her complaints are taken seriously, she's become a loyal customer who always brings her friends in with her.

Listen to complaints

An alert is triggered right away by Lisa's negative feedback. Mike reads it and is sorry to hear that one of his most loyal customers was disappointed today. He immediately sends her an apology along with a coupon for a free coffee during her next visit.

From negative to positive

With a little bit of effort, Mike was able to convince Lisa to come back and give them a second chance. Now that Lisa know's her complaints are taken seriously, she's become a loyal customer who always brings her friends in with her.



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Enterprise Feedback Management Guide

Our Enterprise Feedback Management Guide introduces readers to the profitable world of Enterprise Feedback Management (EFM) and gives helpful tips on how to get the most out of your new EFM system.

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