Enterprise Feedback Management

Easily establish a steady source of reliable feedback and improve your service quality day by day.

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Customers already using Feedbackstr

Simply manage & organize feedback from multiple locations and in large-scale companies.

Feedbackstr’s enterprise feedback management (EFM) system is highly adaptable and used in the most diverse types of businesses and industries. The structured, centralized platform is endorsed by many large companies & organizations as the best solution to easily & quickly organize, manage, and react to all kinds of feedback. Why?

Simple. The benefits are wide-reaching. By continuously gathering feedback from customers, employees and partners alike, Feedbackstr not only saves companies money they would otherwise invest in market research, it also delivers the information large companies need to improve overall service quality and the customer experience. As an added plus, integrated customer communication tools and social media features support sales & marketing departments. It’s a no-brainer.

Steven, Quality Manager

Steven is responsible for managing all quality topics in the company he works for. To reliably measure quality of service and customer satisfaction, Steven needs feedback from customers, employees, and partners alike.

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John, Executive Director

As the Executive Director in the company he works for, John needs a steady source of accurate data about the satisfaction of customers as well as the performance of employees and partners to make the right decisions.

Brief touch point trackers

Steven receives reliable feedback directly at points of sale in physical stores with the help of short touch point trackers. Feedback is submitted through both tablets and smartphones.

Use results immediately

John doesn't want to have to wait for long, annual reports about customer satisfaction. Thanks to his Feedbackstr dashboard, he receives all the information he needs directly online in the cloud.

Share reports with the team

Steven holds meetings with the team regularly to review and evaluate customer feedback. Everyone is envolved in the quality management process.

React immediately

John can react to feedback immediately and can make the right decisions based on all of the different feedback he receives. He can manage his company's quality from anywhere in the world.

Use results immediately

John doesn't want to have to wait for long, annual reports about customer satisfaction. Thanks to his Feedbackstr dashboard, he receives all the information he needs directly online in the cloud.

React immediately

John can react to feedback immediately and can make the right decisions based on all of the different feedback he receives. He can manage his company's quality from anywhere in the world.



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Enterprise Feedback Management Guide

Our Enterprise Feedback Management Guide introduces readers to the profitable world of Enterprise Feedback Management (EFM) and gives helpful tips on how to get the most out of your new EFM system.

Get The Guide For Free