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The Feedback Blog

tips, info, and expert advice on managing feedback in real-time

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Are you neglecting your loyal customers’ opinions?

le quynh trang
By le quynh trang
Jan 13, 2015

5/5 (1) There are different kinds of timed contracts nowadays – you might agree to a one-time purchase, or a purchase that will last for a specific amount of...

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The Fine Art of Being “Rough” to the Customer

le quynh trang
By le quynh trang
Aug 28, 2014

5/5 (3) Customers always expect the best service quality possible for their money. Business owners are constantly trying to provide great and gentle customer care, as to the F&B...

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When the cherry on top just isn’t good enough anymore – are you ready for the customer 3.0?

Niels
By Niels
Dec 19, 2013

No ratings yet. Do you know that feeling? Your customers want more and more from you and everyone seems to expect special treatment? Then you probably have a lot...

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How likely are your customers to recommend your business to others? Find out now with a net promoter score!

Niels
By Niels
Oct 4, 2013

No ratings yet. The net promoter score is a management tool used to gauge a company’s customer loyalty. The metric was developed by Satmetrix Systems, Inc., Bain & Company...

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Build a loyal customer base with surveys and vouchers

Niels
By Niels
Aug 30, 2013

No ratings yet. You and your customers are a team! When given the chance, your customers let you know that they are happy customers. In turn, you let your...

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From customer satisfaction to customer experience

Niels
By Niels
Aug 30, 2013

No ratings yet. Every company needs satisfied customers in order to build customer loyalty and sell their products and services. Many companies promise excellent customer service, top quality customer...

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