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The Feedback Blog

tips, info, and expert advice on managing feedback in real-time

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Tips for creating mobile questionnaires

Benjamin Sonnenschein
By Benjamin Sonnenschein
Jul 15, 2013

No ratings yet. Increasing digitization has in turn increased the demand among businesses for mobile solutions. In the area of customer surveys, paper and pencil surveys have become history....

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Customer Feedback – Everything at a Glance!

Niels
By Niels
Jul 12, 2013

No ratings yet. Anyone who runs a business has little time for complicated analyses and reading multi-page reports filled wtih numbers and statistics. Pressing questions flash through your mind – questions which...

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Quality Management 2.0

Niels
By Niels
Jul 12, 2013

5/5 (1) We’re all familiar with the chaos that dominates the run-up to the ISO 9001:2008 audit. Process descriptions must be adapted to be in line with current developments,...

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Customer review: (in)adequate customer service from mobile phone providers

Team Feedbackstr
By Team Feedbackstr
Jul 10, 2013

5/5 (2) Why is it impossible to reach my provider’s custoumer support team? Is my cell phone playing up or is it my network provider? Emergency call to the service...

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What is Feedbackstr?

Team Feedbackstr
By Team Feedbackstr
Jul 4, 2013

No ratings yet. It’s finally here. Our new Feedbackstr video is finished and online. It’s our goal to help businesses understand their customers and communicate efficiently with them. With...

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Fake Reviews on the Internet (Part 2) – Tips for Consumers

Niels
By Niels
Jul 2, 2013

No ratings yet. 85% of internet users rely on the statements they find on review sites . Online recommendations should help consumers decide what products to purchase but instead...

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Fake Reviews (Part 1) – Tips for Businesses

Niels
By Niels
Jun 28, 2013

No ratings yet. Online review sites can certainly be useful, for consumers and for businesses. Service providers, hotel and restaurant proprietors can gain an overview of customer opinions. Positive...

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Best practice customer feedback: Studentenwerk Dresden

Team Feedbackstr
By Team Feedbackstr
Jun 24, 2013

5/5 (1) The catering facilities at the Studentenwerk Dresden (students’ association) are used on a daily basis. Top service and customer satisfaction for students and university staff are of...

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Feedbackstr at Vietnam Day in Shanghai

Niels
By Niels
Jun 20, 2013

No ratings yet. When you think of Asia, the first thing that comes to mind is China. That’s how “Vietnam Day”, hosted by the German Chamber of Commerce (AHK...

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