Problem to forget, feeling to stay!

5/5 (1)

I was enjoying my favorite chocolate ice cream at a lovely cafe this morning; I always try to get the spot right next to the window which overlooks the street when no one’s sitting there. That spot is always makes me feel a bit separated from the rest of the crowd and a bit more closer to nature, which lets my mind flow free. Totally lost in my own thoughts, a boy’s voice startled me out of my trance. It took me a few seconds to realize it was the waiter standing around aimlessly by the counter. He was speaking so loudly that it wasn’t possible not to eavesdrop on their conversation. He was talking to the other employees about a famous blogger; his audience of guests growing by the minute. As they continued on with their hot topic, sounds of clinking glasses and whatever else they were preparing behind the bar joined their loud chatter. If they were to be soft speakers, they would realize just how dominant their conversations are and quiet down. But I guess that will never happen.

To my delight, the entire ordeal didn’t last too long, but it’s not the first time this type of thing has happened. I’m sure that if I would have let them know I was bothered by their chatter, they would have understood and stopped – they have always been very friendly after all. But I really wasn’t in the mood to be the bad cop that day, just like all of the other witnesses of the scene. So the manager and the employees themselves were never informed of their unprofessional behavior. Improving such a small thing could have been so easy, but I wasn’t given a way to submit my feedback. If there just would have been a flyer on my table or a tablet next to the counter, I could have let them know how I felt, which would have given them the chance to improve. If I would have had that possibility, I would have been happy to return to their cafe to see if their service changed or improved. Now, the next time someone asks me what I think about that cafe, I’ll be able to say that I didn’t have the best experience, but I won’t remember why. I’ll forget that after a few days.

The feeling stays, but the actual reason is forgotten, meaning that the most helpful information for day-to-day business will slip through the cracks and, unfortunately, out of reach.

Author: Trang Le 

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Problem to forget, feeling to stay!

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